A woman was bombed in the suburbs of about $ 300,000 of medical bills after changing health insurance companies led to the withdrawal of payments from the provider.
Jacci Andersen has shown that NBC 5 responds to the folders filled with hundreds of medical bills, as well as correspondence they keep from their doctors and health insurance companies.
Andersen said that one of the documented, which is about four inches thickness, was just a connection with the United Healthcare and Blue Cross Blue Shield.
For several years, the United Healthcare paid nearly $ 300,000 in medical insurance claims before withdrawing its payments in 2024, and Andersen said.
The sudden decline sparked an ice collapse of bills from many doctors without warning.
Andersen told NBC Chicago: “I will likely get a specific day 10, and sometimes within a week, up to 50 different invisions, whether mail, snail, email and text,” Andersen told NBC Chicago.
The problem stems from a change in health insurance companies that occurred when Andersen moved from Arkansas to Illinois.
Andersen had previously held the Blue Cross Blue Shield, the state in Arkansas, which was only valid within the state.
When Andersen returned to Illinois and asked for medical attention, she believed that all her claims should pass through the new insurance company, United Healthcare. Its providers submitted Andersen's UNHCR claims and were covered, until February 2024, when UHC learned the Andersen's Blue Cross Blue Shield.
Andersen said that she addressed the bills with the United Healthcare and was told that Blue Cross Blue Shield remained its primary insurance unless the plan was canceled. Then UHC put a huge task for Andersen, who had to contact service providers to get their bills individually to Blue Cross Blue Shield, which he will have to reject the coverage before Andersen can provide their interpretation of the benefits to UHC before you pay UHC for that.
Leave Andersen with more than 200 claims.
In an e -mail to NBC 5, the United Healthcare said, “We are working with her to help her re -address these allegations under her new health plan.”
As of the publication of this story, we did not receive answers to our follow -up questions.
Andersen said that she spent more than 100 hours trying to sort the bills, and all of them are unit, except for 65 of 200 claims, have now been resolved.
NBC 5 responded with Blue Cross Blue Shield of Arkansas, but she did not receive a response.
A greater issue in the industry level
Although the nuances may be each case separately, the non -profit KFF data shows that medical bills issues indicate greater problems at the level of industry.
A recent survey on “consumer experiences with health insurance” found “nearly half of the insured adults with insurance problems that they could not solve ill.” The poll continued to conclude, “28 % of the insured adults who faced a problem in their insurance say they ended up pushing more for treatment or services more than they expected as a direct result of these problems.”
Main meals
If your health insurance company changes at any time, call your previous company to make sure the policy is closed. Ensure that your doctors have updated health insurance information. If you encounter any problems, keep all the documents and remain as organized as possible.
